Frequently Asked Questions

Below you'll find answers to the most common questions about Armoni Vasavi, our jackets and our service across Canada. If you need any further help, our customer service team is always happy to assist.

1. Do you ship across Canada?

  • Yes, we ship to all provinces and territories in Canada, with free delivery on every order.
  • Please double-check your street address at checkout to avoid delays. We currently don't ship to PO Boxes or parcel lockers.

2. How long does delivery take?

  • Orders are processed within 2–3 business days, followed by 4–9 business days in transit (around 6–12 business days in total).
  • These are estimates and can vary depending on your location and the carrier. Remote areas may take a little longer.

3. Is shipping really free?

  • Yes, we offer free shipping on all orders to Canada, with no minimum purchase.
  • There are no hidden delivery charges: the total price of your order, including applicable taxes, is shown at checkout before you pay.

4. Can I track my order?

  • Yes. As soon as your order has shipped, you'll receive a confirmation email with your tracking number.
  • Haven't received it, or is your tracking not updating? Email us at info@armonivasavi.com and we'll check it for you.

5. Can I cancel or change my order?

  • You can cancel or change your order free of charge as long as it hasn't been shipped yet. Just email us with your order number.
  • Once your order has shipped, our standard 30-day return policy applies.

6. What is your return policy?

  • You have 30 days from the day you receive your order to request a return.
  • Items must be unworn, unwashed and unused, with the original tags attached and in their original packaging. Read our full Return & Refund Policy for all details.

7. How do I start a return?

  • Email us at info@armonivasavi.com with your order number and the item(s) you'd like to return.
  • Once your return is approved, we'll send you a return shipping label and clear instructions. Please don't send items back without contacting us first.

8. When will I receive my refund?

  • After we receive and inspect your return, we'll let you know by email whether your refund is approved.
  • Approved refunds are issued to your original payment method in CAD within 10 business days. Your bank may need a few extra days to process it.

9. How do I choose the right size?

  • Check the size information on each product page and compare it with a jacket you already own and love the fit of.
  • Planning to wear a thick sweater underneath, or between two sizes? Consider sizing up, or email us and we'll gladly help you choose.

10. Which payment methods do you accept?

  • We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All prices are in Canadian dollars (CAD).
  • Our checkout is fully encrypted and PCI DSS compliant, and we never see or store your full card number. See our Payment Methods page for more information.

Still have a question?

Our customer service team is available Monday to Friday from 09:00 to 17:00 (ET) and on weekends from 11:00 to 16:00 (ET). Email us at info@armonivasavi.com or visit our Contact page. We aim to reply within 24 hours on business days.